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OVERVIEW

This website is operated by Foodhall, a DBA of YMB Alpha Retail LLC. Throughout the site, the terms “we”, “us” and “our” refer to Foodhall. Foodhall offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree, you may not access the website or use any Services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

You must not transmit any worms, viruses, or destructive code.

A breach of these Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding credit card information) may be transferred unencrypted and adapted to various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or not current. Reliance on the material is at your own risk.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service at any time without notice.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online.

Products may have limited quantities and are subject to our Refund Policy.

We make every effort to display product colors and images accurately but cannot guarantee your screen’s display.

We reserve the right to limit sales by person, region, or jurisdiction and to discontinue any product at any time.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or limit any order.

You agree to provide accurate and updated account and purchase information for all transactions.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and without warranties. Use of these tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Third-party links may direct you to websites not affiliated with us. We are not responsible for third-party materials, products, or services.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit ideas, suggestions, or other materials, you agree we may use them without restriction or compensation. You may not submit unlawful or harmful content.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions in product descriptions, pricing, promotions, or availability without notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

  • For unlawful purposes
  • To violate intellectual property rights
  • To harass, abuse, or discriminate
  • To upload viruses or malicious code
  • To collect personal information unlawfully
  • To spam, phish, or scrape
  • To interfere with or bypass security features

We may terminate your access if you violate these restrictions.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Our Service and products are provided “as is” and “as available,” without warranties of any kind.

Foodhall and its affiliates will not be liable for any damages arising from your use of the Service or products, except where prohibited by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Foodhall, its affiliates, officers, employees, and partners from any claim due to your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remainder will still apply.

SECTION 16 – TERMINATION

These Terms remain in effect unless terminated by you or us. Foodhall may terminate your access if you fail to comply with them.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with posted policies, constitute the entire agreement between you and Foodhall.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the United States and the State of California.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We may update these Terms at any time by posting changes to our website. Continued use of the site constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

info@foodhallsf.com

Foodhall, 3100 16th Street, San Francisco, CA 94103, United States

Updated 10/10/2022

This Privacy Policy describes how foodhallsf.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have questions, want more information about our privacy practices, or would like to make a complaint, please contact us:

info@foodhallsf.com

Foodhall, 3100 16th St, San Francisco, CA 94103, United States

Collecting Personal Information

When you visit our Site, we collect information about your device, your interactions with the Site, and details needed to process your purchases. We may also collect additional information if you contact us for support.

Personal Information we may collect includes:

Device information

  • Purpose: load the Site accurately, perform analytics, optimize your experience
  • Source: automatically via cookies, log files, web beacons, tags, or pixels
  • Disclosure: shared with Shopify (our e-commerce provider)
  • Data: web browser version, IP address, time zone, cookie data, viewed products/pages, search terms, Site interactions

Order information

  • Purpose: fulfill our contract with you — process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for fraud, and send product updates (if opted in)
  • Source: collected from you
  • Disclosure: shared with Shopify, Shippo (shipping processor), and other fulfillment partners
  • Data: name, billing/shipping address, payment info (including credit card numbers), email, phone

Customer support

  • Purpose: provide assistance
  • Source: collected from you
Sharing Personal Information

We share your Personal Information with service providers to help us provide services and fulfill orders. For example:

We may also share Personal Information to comply with laws, respond to lawful requests (subpoenas, warrants), or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted ads and marketing communications we think may interest you. Examples:

  • Google Analytics
  • Google Ads

You can opt out of targeted advertising:

Using Personal Information

We use your information to:

  • Offer and sell products
  • Process payments
  • Ship and fulfill orders
  • Provide invoices and confirmations
  • Communicate with you
  • Screen for risk/fraud
  • Share product updates, offers, and news (if you opt in)
Your Rights

California (CCPA):

  • Right to Know: access the Personal Information we hold about you
  • Right to Portability: request your information in a portable format
  • Right to Delete: request deletion of your data
  • Right to Correct: request corrections/updates

To exercise these rights, contact us at info@foodhallsf.com. If you appoint an authorized agent, please notify us in writing.

Cookies

We use cookies to enhance your experience (store preferences, manage carts, logins, analytics). Some cookies are necessary for our Site to function; others help with analytics and marketing.

  • Session cookies expire when you close your browser
  • Persistent cookies last until deleted or expired (30 minutes to 2 years)

You can control cookies through your browser settings (see allaboutcookies.org). Blocking cookies may affect Site functionality.

Do Not Track

Because no consistent industry standard exists, we do not change our practices when we detect “Do Not Track” signals.

Changes

We may update this policy to reflect changes in practices, operations, or regulations. Updates will be posted here with a new “Updated” date

Complaints

If you’d like to make a complaint, contact us using the details above. If you are not satisfied with our response, you may contact your local data protection authority.

United States

Orders are shipped within 2 business days after payment is confirmed.

Domestic orders ship via USPS First Class Mail (unless otherwise selected at checkout).

All shipments include tracking and insurance.

Transit time is typically 3–4 business days.

International
  • International orders ship via USPS Priority Mail International (tracking included; insurance not included).
  • Transit times are typically 8–14 business days, but may vary due to customs clearance.
  • Customs clearance times vary by country/region and may take several days or weeks.
  • If your package is delayed, please contact your local customs office with the tracking information provided at shipment.
  • We currently ship to Canada, Mexico, and the United States only.
Additional Shipping Information
  • Foodhall is not responsible for delays due to transit issues or customs clearance.
  • Transit times are estimates provided by USPS and are not guaranteed.
  • International customers are responsible for any duties, taxes, or brokerage fees charged by the destination country. These costs are not included in our shipping fees.
  • Foodhall cannot undervalue shipments or mark them as gifts.

For shipping questions, contact us at info@foodhallsf.com.

14-Day Return Window

We want you to love everything you pick up at Foodhall. If something’s not right, you have 14 days after receiving your item to request a return.

Eligibility

To be eligible, items must be:

  • In the same condition you received them
  • Unworn / unused, with tags
  • In original packaging
  • Accompanied by your receipt or proof of purchase
How to Start a Return

Email us at returns@foodhallsf.com with your order number and details. If approved, we’ll send you:

  • A return shipping label
  • Instructions on how and where to send your package

Items sent back without requesting a return first will not be accepted.

Damages & Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away so we can make it right.

Exceptions / Non-Returnable Items

Because of the nature of our business, some items cannot be returned:

  • Perishable goods (food, beverages, flowers, plants)
  • Alcoholic beverages (wine, beer, spirits, etc.)
  • Custom products (special orders, personalized items)
  • Personal care goods (beauty or wellness products)
  • Hazardous materials (flammable liquids, gases, etc.)
  • Sale items and gift cards

All in-store purchases of food, beverages, and alcohol are final sale.

If you’re unsure about an item, just reach out — we’ll help clarify.

Exchanges

To make an exchange, place a new order for the item you’d like before returning your original purchase. This ensures your new item is in stock. Once we receive and approve your return, we’ll process a refund for the original item.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved:

  • Refunds are issued back to your original payment method
  • Processing usually takes up to 10 business days
  • Bank or credit card processing times may add a few extra days

If more than 15 business days have passed since your refund approval, contact us at returns@foodhallsf.com.

We’re a small, curated market, and every return impacts our makers. We ask that you buy mindfully, and we’ll always do our best to make things right if something’s off.